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Refund Policy

We want every student to have a great learning experience. Please read this Refund Policy carefully before purchasing a subscription.

By purchasing a subscription, you agree to this Refund Policy.

1. Our Refund Policy

Your subscription gives you immediate access to our digital courses. Because digital content is available as soon as your payment is completed, subscription payments are generally non-refundable.

However, if a problem is caused by our website or our service, we will review your request fairly and may provide a full or partial refund.

2. Free Preview Lessons

We provide free preview lessons and other public content so you can see our teaching style and course quality before subscribing.

We encourage you to watch these preview lessons before purchasing a subscription.

Because you can review our content before subscribing, refunds are generally not provided simply because you later decide that the teaching style, course structure, or content is not what you expected.

3. When a Refund May Be Approved

We may approve a refund if the problem is caused by our service. Examples include:

  • You were charged more than once for the same purchase.
  • You were charged the wrong amount.
  • Our website is unavailable for an extended period because of a problem on our side.
  • You cannot access your subscription because of a technical problem that we cannot fix within a reasonable time.
  • A security problem on our website prevents you from using the service.
  • Any other situation where we decide that a refund is fair.

Every refund request is reviewed individually.

4. When Refunds Are Normally Not Available

Refunds are generally not provided for reasons such as:

  • You changed your mind after subscribing.
  • You forgot to cancel your subscription before it renewed.
  • You did not have enough time to watch the courses.
  • You did not like the teaching style or course presentation after subscribing.
  • The course did not meet your personal expectations after you had access to the free preview lessons.
  • You purchased the wrong subscription.
  • You no longer want to continue learning.
  • You experienced problems with your own internet connection.
  • Your computer, phone, browser, or device caused the problem.
  • You did not read the course description before subscribing.
  • You did not complete the courses.

5. Cancelling Your Subscription

You may cancel your subscription at any time. If you cancel your subscription:

  • Your subscription will remain active until the end of your current billing period.
  • You will not be charged again unless you subscribe again in the future.
  • Cancelling your subscription does not automatically qualify you for a refund.

6. Billing Problems

If you believe you were charged incorrectly or notice an unauthorized payment, please contact us as soon as possible.

We will investigate the issue. If we confirm that a billing error occurred, we will correct the problem and issue a refund if appropriate.

7. How to Request a Refund

To request a refund, please contact our support team. Please include:

  • Your full name.
  • The email address used for your account.
  • The date of your purchase.
  • A description of the problem.
  • Screenshots or other helpful information, if available.

Providing complete information helps us review your request more quickly.

8. How We Review Refund Requests

After we receive your request:

  • We will review the information you provide.
  • We may contact you if we need more information.
  • We will decide whether your request qualifies under this Refund Policy.
  • We will inform you of our decision as soon as reasonably possible.

We aim to review every request fairly and in good faith.

9. Approved Refunds

If your refund is approved:

  • The refund will be sent to the original payment method used for the purchase whenever possible.
  • The time it takes to receive the refund depends on your payment provider or bank.

We are not responsible for delays caused by your payment provider or financial institution after the refund has been processed.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time. If we make changes, we will update the "Last Updated" date at the top of this page.

The updated policy will apply to future purchases after it is published on our website.

11. Contact Us

If you have any questions about this Refund Policy or would like to request a refund, please contact us at support@roadmapfx.com. We will do our best to respond as soon as possible.